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30 Day Low Price Guarantee
If you find better price on the same item (or what appears to be an apples-to-apples equivalent item) from a competitor, we will beat their price! If you find a lower price within 30 days of purchase, we will issue a refund or credit to you for the difference. Total price including shipping charges and other charges will be taken into consideration when matching prices. Price matches are subject to verification and must be new, in-stock, and be advertised to the general public. This offer does not apply to discontinued, one of a kind, and close-out items.

30 Day Satisfaction Guarantee
If for any reason you are unhappy with your purchase, you may return it for an exchange or a credit towards other merchandise within 30 Days of receipt. However, we do not issue refunds on any equipment. Once an order is placed, it is not subject to cancellation. Items found to be defective may be exchanged within 30 days of original purchase. Customer is responsible for shipping charges on exchanged non-defective items. (To arrange an exchange on a defective item, call (800)947-7328) Defective and other exchanged items must be in new condition with all manuals, packaging, and accessories to avoid restocking charges. To obtain a return authorization number, call our toll free number (800)947-7328. No returns will be accepted without a valid Return Authorization Number. Merchandise will be returned postage due if no RA # is obtained prior to the return.

Full Warranty Included on All Items
We stand behind every item we sell with at least a full 1 year parts and labor warranty. Longer warrantees are available on most items up to 5 years total. If you need repair or warranty service on an item you purchased from us, call toll free (800) 947-7328 for a service ticket number and return authorization.

Toll Free Lifetime Technical Support
If you ever have a problem or a question, just call (800) 947-7328 or email webstaff@bigsecurity.com to speak with our technical support experts and get FREE technical support as long as you own your products.

No Sales Taxes Collected
All orders shipped to Colorado are charged sales taxes on all items. If your order is shipped to a different state, we will not collect any sales taxes on that item. However some items are shipped directly from the manufacturer and we must collect sales tax in cases where your shipping address is located in the same state that the manufacturer ships from.