Our late pick up time means that in many cases we can ship your order the same day if the order is placed before 3:00pm Mountain Standard Time. If we cannot ship your entire order the same day we will notify you right away by phone or email and let you know the status of any backordered items.
Shipping prices are charged at the current quoted rates on
each shipper's website and will vary depending on your location and the delivery method.
We try out best to have our shopping cart
estimate the exact shipping cost based on all of the
information we can obtain, however in some cases the
estimate may be substantially lower than the actual shipping
charge (in real life). There are 3 situations where this is somewhat likely to
1) Bigger items that don't weigh a lot are
charged extra based on their size or that need to be shipped
in a separate package.
2) If part of your order ships from a location other than
our main warehouse there may be an additional charge for the
If the actual price is (substantially) higher
we will contact you about the higher cost before processing
Please note there will be a $2.75
charge added to all orders shipped to a residential address.
In most cases packages are shipped
discreetly packed in plain boxes without
our company name or other labels on the boxes, however this
is not always the case automatically. Please let us
know if you desire ultra-discreet shipping and we will take
additional measures if needed to ensure you receive your
Our system will notify you by email
with a tracking number so that you may locate your shipment once it is in route.
Shipping Delivery Address Restrictions
If a credit card is used for purchase, then the packages need to be signed for by the cardholder. Please note that we are only able to ship to the billing address of the credit card used, if you need to have your package sent to a different address, please call
us and we will try our best to accommodate your situation.
Normal shipping days are Monday through Friday, except legal holidays. FedEx will make 3 attempts to deliver the package before returning it to us. If a package is returned to us undelivered, you will be responsible for any incurred shipping costs, plus the cost of re-shipping the merchandise.
We can only ship to authorized addresses listed with the issuing bank of the credit card. To ship to an address other than the billing address, you must call your issuing bank and add the desired shipping location as a temporary or permanent authorized address. Please call the toll free number on the back of your card and ask the operator to help you add an authorized shipping address to your account.
Estimated Ground Transit Shipping Times
from our main warehouse in Colorado Springs
All international orders are charged shipping at current quoted rates, plus these orders are subject to duties, taxes, tariffs, and other fees imposed by the country you have the merchandise sent to. These charges vary
depending on the country and the items purchased. Most countries fees will be 10% - 20% of the total.
You will be notified before we process your order with the exact total.
All international orders are
shipped using FedEx or DHL. Normal time in shipping is 3-5 days, but may take longer depending on how quickly the shipment clears customs. If you would like to have your package shipped International Priority
or by a different carrier, please email us and we will quote you a price. International orders placed by credit card require additional confirmation.